A Little Thoughtfulness Goes a Long Way for a Hockey Fan

I’ve got a quick story to tell you about some really nice, thoughtful customer service. I was having lunch today at one of my favourite spots, The Pilot, in Toronto.  If you don’t know this place, it’s one of the oldest pubs in Toronto, opening in 1944, although in a different location.  It honours the […]

Toronto Hotel Blames Guest for Bad Internet

Last week I was honoured to have a client fly in to Toronto all the way from Paris, France to do a week of intensive communication coaching with me. It was her first time in Toronto and so I was more than happy to recommend some places to see, some restaurants to go and a […]

English Language Pronunciation Class Description

Here is a good description of what is involved in a typical English pronunciation (or accent reduction) class or coaching program.  Things are usually tailored to the particular English level, industry or work etc. but the main idea is explained clearly here: English language pronunciation includes all the mechanical functions and skills of language sound […]