Be Non-Confrontational or Assertive?

There are times we must speak and tread softly, and I am a big believer in being non-confrontational most of the time. But what I find is that some people are so concerned with being non-confrontational that they lose their assertiveness. That is not so good for their self-esteem, or their relationships with co-workers, family […]

Recovering from a Bad First Impression

Have you ever met someone new at a dinner party, networking function, or a dating event, and they rubbed you the wrong way immediately?  Something they said or did, or they way they spoke or acted, just really turned you off?   Sure, we all have had that experience. Now let me ask you, do you […]

The Customer is NOT Always Right

A while ago I attended a seminar in Toronto where the presenter talked about the value of good customer service in all types of industries.  He actually has a background in the restaurant and hospitality industries, so as you can imagine there was a lot of discussion about good and bas service at restaurants, and […]